Support

We are here to provide a friendly, knowledgeable and efficient support service to address any concerns and resolve issues, so that you can concentrate on running your business.

Our strong record for customer retention and customer referrals is testament to the high level of customer care provided by the on-going support service at the heart of our business.

The PlusOne Support Service includes:

  • A dedicated telephone support service available between 9.00am and 5.00pm, Monday to Friday
  • Email & Fax support options
  • Remote login service so that we can connect to your system to quickly resolve issues or check data
  • Service Pack updates for new legislation and software releases

Our in-house call logging system ensures all support and service calls are logged, tracked and responded to quickly and professionally, and records regular customer feedback.

For further information about our Support Service please call us on 0845 838 0900 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

"Life at PlusOne is never boring and that suits me! I like the fact that I never know what the day is going to bring – whether it’s offering general advice on setting up new nominal categories, or dealing with Paternity pay queries; assisting remotely with Year End procedures, or investigating data issues. Managing the PlusOne support service allows me to keep in touch with our clients and gives me the opportunity to introduce them to any new products or services that may be beneficial." Jennifer Macdonald